What goes into becoming an Apple Premium Service Provider?

When it comes to fixing and repairing Macs, iPads or other Apple products, knowing that your devices are in the best hands is crucial for both peace of mind and ensuring they receive the best service possible.

At the top of the Apple products service and repair tower are premium service providers, such as Auckland-based Imagetext Integrated Solutions. However, not just any IT company can gain Apple’s approval. What goes into become a service provider, and why should you seek out Imagetext Integrated Solutions next time your Apple products need servicing?

What to look for in an Apple service provider https://t.co/ZfdpARNCto

— Imagetext (@ImagetextNZ) May 10, 2017

⭐ Why Choose an Apple Premium Service Provider

When your Mac, iPad, or other Apple product needs repair, you need a provider that guarantees quality and peace of mind. The Apple Service Provider programme ensures companies offer the same high level of service Apple provides directly.

Understanding Apple Service Providers

Apple officially recognizes two tiers of service providers:

• Authorized Service Providers: Companies certified to service all Apple products (from Macs to iPods). Imagetext Integrated Solutions is a fully Authorized Service Provider.
• Premium Service Providers: This elite group consists of Authorized providers who have been specifically recognized by Apple for delivering exceptional service and customer experience.

Requirements to Become Premium

To achieve Premium Service Provider status, a company must demonstrate excellence across several critical areas:

• Certified Technicians: All technicians must be qualified experts, having passed rigorous Apple software and hardware exams.
• Customer Satisfaction: We must prove and maintain a high level of customer satisfaction over a 12-month period.
• First-Time Fix Rate: We prioritize fixing all reported and present issues in a single visit, preventing the need for costly second appointments.

The Imagetext Advantage

For over 30 years, Imagetext Integrated Solutions has provided Auckland businesses and individuals with an unparalleled level of IT service and repair.

The main benefit of choosing a certified provider is the ability to match and often beat the level of service Apple provides itself, due to high levels of product knowledge and expertise.

As a leading Apple Service Provider, we offer:

• Quick & Accurate Diagnosis: We rapidly identify issues with your Macs and other Apple products.
• Minimum Downtime: We can provide users with a temporary replacement device to ensure you stay productive while your machine is being serviced.

To find out more about our certified service and support, get in touch today.